Refund Policy

1. Introduction

At Rankioz, we want to ensure that you are satisfied with our services. If you are not entirely happy with your purchase, this Refund Policy explains the terms and conditions under which refunds are provided.

2. Refund Eligibility

We offer a 14-day refund guarantee on all new purchases, subject to the following conditions:

• The refund request must be made within 14 days of the initial purchase.
• Refund requests must be submitted via email to nemanja@rankioz.com.
• Refunds apply only to first-time purchases and do not apply to renewal payments.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests made after the 14-day refund period.
• Partial months or unused subscription time.
• Renewal charges (unless canceled within the 14-day refund window of the most recent renewal).
• Accounts that have violated our Terms of Service.

4. How to Request a Refund

To request a refund, please contact us at nemanja@rankioz.com with the following details:

• Your full name
• The email address associated with your Rankioz account
• Your order ID or transaction reference
• Reason for the refund request

We aim to process all refund requests within 5-10 business days.

5. Refund Processing

Once approved, refunds are processed through our payment provider, Paddle, and credited back to your original payment method. The time it takes for the refund to reflect in your account may vary depending on your bank or card issuer.

6. Subscription Cancellation

If you no longer wish to continue your subscription, you can cancel it anytime from your account settings. However, canceling your subscription will not automatically trigger a refund, unless it falls within the 14-day refund window.

7. Contact Information

If you have any questions about our Refund Policy, you can contact us at:

• Marko Tanaskovic
• Stojana Matica 34/24, 11000 Belgrade, Serbia
• Email: nemanja@rankioz.com

8. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page, and users will be notified of significant updates via email.